Makaron

Privacy policy

Last updated 31 October 2026

1. Who is responsible for your data

Metrics34 UK Limited (company number 11149283) of 81 Turners Hill, Cheshunt, Waltham Cross, Hertfordshire, United Kingdom, EN8 9BD is the data controller for the personal data collected through this website. Questions about this policy can be sent to hello@makaron.com or info@metrics34.co.uk.

2. What we collect

  • Order information — your name, address, email address, telephone number and the items you buy. Payment card details are handled by our payment provider and are not stored by us.
  • Correspondence — anything you send us by email or through the contact form.
  • Harvest list — your email address if you subscribe to our updates.
  • Technical data — IP address, browser type and pages visited, collected through server logs and any analytics tools described in section 6.

3. How we use it, and on what basis

  • To fulfil your order, process payment and handle returns — necessary to perform our contract with you.
  • To answer your enquiries — our legitimate interest in responding to people who contact us.
  • To send harvest updates and offers — with your consent, which you can withdraw at any time using the link in any email.
  • To keep accounting and tax records — a legal obligation.
  • To secure and improve the website — our legitimate interest in running it properly.

4. Who we share it with

We share personal data only with the suppliers who help us run the business: our payment provider, the platform that hosts this website and sends our emails, and our accountants. Each is bound by contract to use the data only for the service they provide to us. We do not sell personal data.

Where a supplier is based outside the United Kingdom, we rely on safeguards recognised under UK data protection law, such as an adequacy decision or the International Data Transfer Agreement.

5. How long we keep it

Order records are kept for six years after the end of the financial year in which the order was placed, as required for tax purposes. Harvest list subscriptions are kept until you unsubscribe. Correspondence is kept for [two years] after our last exchange. Technical logs are kept for [90 days].

6. Cookies

Cookies are small files stored on your device. This website uses three kinds:

  • Strictly necessary — needed for the site to work: the basket, the checkout, security, and remembering your cookie choice. These are always on and do not require consent.
  • Analytics — anonymous statistics about how the site is used (pages visited, time on page, device type), so that we can improve it. Set only with your consent.
  • Advertising — cookies placed by advertising partners to show relevant adverts and measure campaigns. Set only with your consent.

When you first visit, a banner asks which cookies you accept; nothing non-essential is set until you choose. You can change or withdraw your choice at any time using “Cookie settings” in the footer, or by clearing cookies in your browser. Where consent is given, it is recorded with the date and time and kept for twelve months, after which we ask again.

7. Your rights

Under UK data protection law you have the right to ask for a copy of the personal data we hold about you, to have inaccurate data corrected, to have your data erased where we no longer need it, to object to or restrict certain processing, and to receive data you have given us in a portable form. To exercise any of these rights, email hello@makaron.com. We will respond within one month.

If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

8. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.