Makaron

Terms of sale

Last updated 31 October 2026

1. Who we are

This website is operated by Metrics34 UK Limited (“we”, “us”), a company registered in England and Wales under number 11149283, with its registered office at 81 Turners Hill, Cheshunt, Waltham Cross, Hertfordshire, EN8 9BD. You can contact us at hello@makaron.com, or reach the company directly at info@metrics34.co.uk.

2. These terms

These terms apply to every order you place through this website. By placing an order you agree to them. Please read them before ordering, and keep a copy for your records. We may update these terms from time to time; the version in force when you place an order is the one that applies to it.

3. Placing an order

An order is an offer to buy. We will send you an email acknowledging receipt, but a contract is formed only when we send a second email confirming your order. We may decline an order, for example if an item is unavailable, if we cannot verify your payment, or if there is an obvious pricing error, and will refund any payment taken.

4. Products

Our olive oil is a natural agricultural product. Colour, aroma and flavour vary with the harvest and will change gradually over the life of the oil; such variation is not a defect. Images on the website are illustrative; packaging may differ slightly from that shown. Every tin carries a lot number and a best-before date.

5. Prices and payment

Prices are shown in pounds sterling and include VAT at the applicable rate. We accept the payment methods listed at checkout; payment is taken when your order is confirmed. If we discover an error in the price of an item you have ordered, we will contact you and give you the option of proceeding at the correct price or cancelling.

6. Cancellation and returns

If you are a consumer, under the Consumer Contracts Regulations 2013 you may cancel an order for any reason within 14 days of receiving it by emailing us with your order number. Unopened tins in their original condition may be returned within 14 days of telling us you wish to cancel, and we will refund the price of the goods within 14 days of receiving them back. This right does not apply to tins that have been opened, as olive oil is a perishable food. If a tin arrives dented, leaking or is not what you ordered, email us within 48 hours with your order number and a photograph and we will replace it or refund you in full. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

7. Promotions

Promotional offers apply to one order per customer and per address, cannot be exchanged for cash, and may be withdrawn at any time. We reserve the right to refuse an order that we reasonably believe is abusing a promotion.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill, but not for loss that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for defective products under the Consumer Protection Act 1987. We supply products for domestic and private use only.

9. Trade customers

Orders for resale or commercial use are subject to separate trade terms available on request. Please contact us before placing a trade order.

10. General

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, although if you live elsewhere in the United Kingdom you may bring proceedings in your local courts. If any part of these terms is found to be unenforceable, the rest remains in force. Nothing in these terms affects your statutory rights.